Frequently Asked Questions
Answer: Depending on the size of your order, there are options available to help you. Please ask about these options when you place your order with us.
Answer: If you are doing a salon set up, or placing a large order, please contact our customer service team to discuss and we will ensure that you will get the best prices we have available.
Answer: In most cases, if you are in the North Island it is next day delivery, if you are in the South Island, allow a couple of days.
Answer: No. The reason is that every council has different rules as to what is required. Talk to your plumber about this and make sure that the plumber complies with your council regulations.
Answer: No. Our tapware is designed to only work with Mains Pressure hot water systems. If you require tapware for low pressure, you will need to contact a plumbing supplier to source this.
Answer: Once your account application has been received, it can be processed in the same day.
Answer: No. This website is current and updated as new items arrive. If there is something that you would like that is not listed, please contact us as we welcome any new ideas.
Answer: We are open Monday Friday, 8.30am 5pm.
Answer: A hydraulic chair works on a pumping mechanism. It has oil in the base and to raise and lower the chair you simply pump the foot lever up and down It can raise and lower a person while they are sitting on the chair. A gas lift chair has a pneumatic piston in its base. There is usually a lever on the side of the chair that allows you to alter the height of the chair. The gas lift chairs do not have the ability to lift a person, it is adjustable only on the way down.
Answer: No. The wiring of these items is quite different and they cannot be interchanged.
Answer: Yes. However, we would require a 50% deposit on these chairs and they would have to be made specially so there would be a delay to allow for manufacture and shipping.
Answer: In most cases this is possible, however we would have to order this in specially and there would be a delay to allow for manufacture and shipping.
Answer: All items come with a 1 year manufacturers guarantee. Proof of purchase is required.
Answer: TBS has a repair, not replace policy when it comes to problems with our products. We have a qualified Production Manager who will repair all furniture items and we have an authorised service agent for our Electrical repairs. If your product is not able to be repaired, your product will be replaced.
Answer: Yes. Total Beauty Supplies accepts Visa, Mastercard, Amex & Diners.
Answer: Yes. Total Beauty Supplies has a system that ensures that promotions are sent out to all customers, even if they have not purchased in the current month.
Answer: A real hair mannequin allows you to cut and colour the hair, whereas a synthetic one is not suitable for cutting or colouring as there is no cuticle in the hair.
Answer: Yes. We have Gold Tier Discount levels that you can be placed on. Please contact us to find out the requirements to receive these discounts.